ABOUT THE CARD
How is my MoneyGram Prepaid Visa Debit Card different than a Visa credit card?
Where are Visa debit cards accepted?
How does the MoneyGram Prepaid Visa Debit Card compare to other prepaid cards?
GETTING YOUR CARD
How do I get a card?
Is there a minimum age requirement to get a MoneyGram Prepaid Visa Debit Card?
How long does it take to get my card?
How do I activate my card?
USING YOUR CARD
How do I load my card?
Where are the nearest MoneyGram locations where my card can be loaded?
How does Direct Deposit work?
How do I make a purchase with my card?
How do I get cash back when making a purchase?
How do I get cash at an ATM?
Where are the nearest ATMs I can use to get cash?
How do I keep track of my purchases and how much money is on my card?
What if my MoneyGram Prepaid Visa Debit Card is lost or stolen?
What if the purchase amount is greater than the balance on my card?
How do I return merchandise I have purchased with my card?
PAYING BILLS WITH YOUR CARD
How do I pay bills with my card?
What is one-time bill payment?
What is automatic bill payment?
What are the benefits of paying bills with my card?
Is it secure to pay bills with my card?
Is there a fee to pay bills with my card?
Which billers accept the card for bill payment?
What information might a biller request?
When will my bills get paid?
Will I still receive a paper bill by mail?
MORE ABOUT THE CARD
How much does it cost to load money onto my card?
How much money can I load onto my card at one time?
How often can I load money onto my card?
When will the money I load onto the card be available to spend?
Do I have to maintain a minimum balance on my prepaid account?
Does MoneyGram provide monthly account statements?
Who can I call with questions?
ABOUT THE CARD
How is my MoneyGram Prepaid Visa Debit Card different than a Visa credit card?
You can use it wherever Visa debit card is accepted, but it’s not a credit card. You’re using your own money, not credit. So you never get bills and never pay interest. It makes it smarter, easier, and safer – to have access to your money wherever you go, to make purchases without cash or checks and to keep track of your money.
Where are Visa debit cards accepted?
Visa prepaid debit cards – like your MoneyGram Prepaid Visa Debit Card – are accepted at millions of locations worldwide; anywhere Visa debit cards are accepted.
How does the MoneyGram Prepaid Visa Debit Card compare to other prepaid cards?
You could save significantly over a year with the MoneyGram Prepaid Visa Debit Card.
HOW MUCH COULD YOU SAVE?
GETTING YOUR CARD
How do I get a card?
Simply request your card online. There is no credit check and you don’t need a bank account.
Is there a minimum age requirement to get a MoneyGram Prepaid Visa Debit Card?
You need to be at least 18 years old to request a card.
How long does it take to get my card?
You can expect to receive your card in 7 to 10 business days from the time you request your card online pending ID verification.
How do I activate my card?
Your MoneyGram Prepaid Visa Debit Card must be activated before use. Follow the activation instructions provided with your card. Sign the back of your card before using it to help ensure that it cannot be used by anyone else.
How do I load my card?
With your MoneyGram Prepaid Visa Debit Card, you have two ways to put your money onto your card:
- Choose direct deposit of your paycheck to your card at NO CHARGE. -OR-
- Put cash on your card at over 40,000 convenient MoneyGram agent locations.
Where are the nearest MoneyGram locations where my card can be loaded?
FIND MONEYGRAM LOCATIONS
How does Direct Deposit work?
Have your paycheck, your government check or other checks go directly to your MoneyGram Prepaid Visa Debit Card – at NO CHARGE – with Direct Deposit. You’ll have the money from your paycheck on your card, ready to make purchases and get cash. You don’t have to pick up your check, cash it, and then load it onto your card. It’s easy to sign up. SIGN UP FOR DIRECT DEPOSIT
How do I make a purchase with my card?
Present your card at the cashier and sign the receipt. When you swipe your own card at check-out, select “credit” on the keypad, sign and go.
The purchase amount is automatically deducted from your prepaid card account balance. Also, if your card is ever lost or stolen, you’re protected from any financial loss from unauthorized purchases by Visa’s Zero Liability* policy.
How do I get cash back when making a purchase?
Swipe your card at the register and choose the “DEBIT” button. Select the cash back amount you want from the screen options and enter your PIN. Take your cash and receipt to keep track of your balance.
How do I get cash at an ATM?
Insert your card into the machine and enter your PIN. Select “CHECKING” to make a withdrawal and enter the amount of cash you want to withdraw. Take your cash, card, and receipt to keep track of your card balance.
Where are the nearest ATMs I can use to get cash?
FIND ATM LOCATIONS
How do I keep track of my purchases and how much money is on my card?
It’s easy to manage your money and keep track of your prepaid card account. Just go online to the cardholder website to see every transaction with the merchant name, purchase date, the amount of the purchase or ATM transaction as well as an up-to-date total of how much money is on your card. You can also check your prepaid card account balance at an ATM or by calling 1-866-674-0131.
What if my MoneyGram Prepaid Visa Debit Card is lost or stolen?
Immediately report a lost or stolen MoneyGram Prepaid Visa Debit Card to MoneyGram at 1-866-674-0131. Visa’s Zero Liability policy* ensures that you only pay for what you’ve purchased.
What if the purchase amount is greater than the balance on my card?
To make a purchase greater than the balance on your card, you will need to cover the difference with cash or a check. When making your purchase, tell the cashier in advance how much to deduct from your MoneyGram Prepaid Visa Debit Card and how much you will pay with cash or a check. However, not all merchants may let you pay this way and, if you try to purchase an item that costs more than the money you have on your card, your card will be declined.
How do I return merchandise I have purchased with my card?
Present the MoneyGram Prepaid Visa Debit Card you used to make the purchase. If the merchant’s return policy allows it, you will receive credit in the amount of the purchase back onto your card. Remember to save your purchase receipts and your card even after the funds have been depleted and you don’t plan to reload the card, in case you have merchandise returns.
When returning an item purchased online, have your card number available. The merchandise value will be credited back to your card within three to seven business days.
How do I pay bills with my card?
First, find out if your billers accept Visa debit cards as payment. Contact billers directly to set up one-time or automatic bill payments. Or you can login... It's fast and easy to pay bills like cell phone service, utilities, cable/satellite TV, and more with your MoneyGram Prepaid Visa Debit Card. Login to your online card account and use our Billpay feature.
What is one-time bill payment?
It’s when you pay a bill once, rather than setting up payment for a bill you receive on a regular basis. Visit the biller’s website to review your bill before authorizing a transaction.
What is automatic bill payment?
Simply contact your billers once to have recurring bills – like cell phone, utilities or cable/satellite TV – paid automatically. Each month, payments will be automatically debited to your card, and you’ll never have to worry about due dates or missed payments again.
What are the benefits of paying bills with my card?
When you use your MoneyGram Prepaid Visa Debit Card to pay your bills – like cell phone service, utilities, cable/satellite TV, and more – you benefit from:
- Convenience – Saves time and hassles, compared to writing and mailing checks
- Efficiency – You can make last-minute payments and still be on time
- Flexibility – The one-time bill payment option lets you control how much you pay, and the automatic payment option provides maximum convenience while helping ensure bills get paid
- Security – Payments made with your prepaid debit card are protected by multiple layers of security, including Visa’s Zero Liability policy*
- Reliability – No need to worry about your payment getting delayed or lost in the mail
Is it secure to pay bills with my card?
With the Visa Zero Liability Policy*, you are not liable for fraudulent transactions or unauthorized use of your Prepaid Visa Debit Card both online and offline. If you lose your card, immediately report it to MoneyGram at 1-866-674-0131. To avoid service interruption on automatic bill payment, provide billers with your new card information.
Is there a fee to pay bills with my card?
There is a $0.45 fee for the Electronic Bill Pay that will be deducted from your card.
Which billers accept the card for bill payment?
Many national and local billers and service providers accept Visa debit cards for bill payment, including:
- Phone companies
- Cable/satellite TV providers
- Insurance companies
- Utility companies
- Security companies
- Newspapers
- Gyms and more
What information might a biller request?
Each biller is different but they generally ask for the following information:
- Biller account number
- Visa Prepaid Debit Card number
- Expiration date
- Date you want to be charged
- Amount you authorize to be charged (for one-time bill payment)
When will my bills get paid?
With both automatic and one-time bill payments, you will be able to select the best date to schedule your payment each month, to ensure that your payments arrive before the due date. If you sign up for automatic bill payment, you should continue to pay your bills directly until your biller informs you that your automatic payment has been established.
Will I still receive a paper bill by mail?
This varies among billers. Please contact your biller directly to confirm their billing process.
MORE ABOUT THE CARD
How much does it cost to load money onto my card?
It’s free to load money onto your card with Direct Deposit. It costs just $2.95 to load cash to your card at any MoneyGram agent location.
How much money can I load onto my card at one time?
We accept direct deposits in any amount from $10 up to $2500 per day. You can load as little as $10 in cash to your card, with a maximum cash limit of $999 per day and $9500 per month.
How often can I load money onto my card?
You can load money onto your card with Direct Deposit or cash up to 3 times per day.
When will the money I load onto the card be available to spend?
With Direct Deposit, your money will be available on your MoneyGram Prepaid Visa Debit Card on your payday. If you are loading cash, your money will be available immediately.
Do I have to maintain a minimum balance on my prepaid card account?
No minimal balance is required for a MoneyGram prepaid card account.
Does MoneyGram provide monthly account statements?
Yes, we provide monthly online statements free of charge.
Who can I call with questions?
You can call us at 1-866-674-0131 Monday through Friday from 5 a.m. to 11 p.m. Mountain Standard Time (MST).
DECLARE YOUR CHOICE!
It only takes a few minutes to REQUEST YOUR CARD TODAY
*Visa’s Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit www.visa.com/security.